Returns & Refunds Policy
Important Legal Disclaimer
All merchandise sold on AXVI is procured from third-party suppliers. We do not manufacture these products. Therefore, refunds or exchanges are strictly subject to our suppliers' approval. We are not liable for claims relating to fabric quality, color discrepancies, or marketing claims. All reverse pickups are handled by third-party courier services, and AXVI cannot be held responsible for reverse pickup delays or loss of items in transit.
At AXVI, we stand by the quality of our products. However, please note that we do not offer refunds or returns on any purchases.
Final Sale
All sales are final. Because we offer premium apparel at heavily discounted prices, we are unable to process returns or issue refunds once an order is placed and confirmed via WhatsApp.
Exchanges (Defective Items)
In the rare event that you receive a defective or damaged item, please contact us immediately through our Complaints page or via WhatsApp with photographic evidence. Exchanges for defective items will be handled on a case-by-case basis at the discretion of the AXVI team.
We encourage you to review your order carefully before confirming it. If you have questions about sizing or product details, please don't hesitate to reach out to our support team before placing your order.